FAQ's
Below we have answered some of the most frequently asked questions by our clients; however, if you still have questions about something not addressed below, let us know. If we do not have the answer for you, we will work to find it!
How long will it take if I stop by to get an estimate?
Generally, we are able to make a thorough assessment of damages done to your vehicle in about 5-10 minutes. After writing the estimate, you may choose to wait for the formal print out which typically takes an additional 10-15 minutes, or if you prefer we can print it out to be picked up later, emailed, or faxed to you.
Can I get an estimate over the phone or through email?
To most accurately give you an estimate, it is necessary for us to see the vehicle needing repaired. Pictures can give a misconception of the extent of the damage and we want to be as accurate as possible from the start.
What do I do if I have been in an accident?
First move your vehicle to a safe location and then check to see if anyone is hurt. Call 911 if medical attention is needed. If not, contact the police to get a police report if there are other vehicles involved. A police report will often decipher who is at fault and which insurance company will be held responsible for paying for damages. Depending on the extent of the damage, you may want to get an estimate before filing a claim. If the damage is extensive and will not be covered out-of-pocket, you can contact your insurance company to file a claim.
When I file an insurance claim, do I have any say so in who makes the repair to my vehicle?
You have complete authority over who you choose to repair your vehicle. Sometimes insurance companies “recommend” one shop over others, but ultimately you have the final decision. See our informative claims process document for more details on this. (Click here for more information on the claims process)
How long will my vehicle need to stay at the shop for repairs?
Time needed for vehicle repairs will vary depending on the amount of labor and paint hours necessary as well as replacement part availability.
What can I do about transportation while my car is in the shop?
If you need a ride home or to work after dropping your car off, we are happy to accommodate free of charge. We can also make arrangements to return your vehicle to you if necessary. If you are in need of your own transportation while your vehicle is being worked on, we have partnered with Enterprise and can make arrangements for you.
What forms of payment do you accept?
We accept cash, personal checks, debit cards, and Discover, Visa, Mastercard, and American Express credit cards.
What if I cannot drop my car off for repair during your business hours?
No worries. You can drop your vehicle off after hours or even on the weekend. Simply leave your vehicle on our car lot and drop the keys in our drop box located on the shop door.
Are you able to match my paint color?
Absolutely. We use a computerized system which allows us to get an exact match to your vehicle’s assigned paint code. In addition, Phil has completed multiple color shading seminars.The paint job is what ties all repairs together, so we strive for paint accuracy and flawlessness.
Are the repairs made on my vehicle covered by a warranty?
In almost all cases, yes. Our lifetime warranty covers our repairs for as long as you own the vehicle; however, if you choose to have your vehicle repaired on an instance when we recommend the part should be replaced, we cannot offer this warranty. Also, any repair involving rust is not covered by the lifetime warranty. To view our warranty information in its entirety, see our warranty documentation. (Click here for more information about Cabral Collision’s warranty)
What if I have already been paid for the claim on my vehicle but my final bill is more? Do I have to pay for that?
You are only responsible for the amount of your deductible. If the original estimate did not account for additional damages discovered during the repair process, we will submit a supplement claim to your insurance.
What are the steps of the repair process?
Typically the repair process goes as follows: estimate, schedule for repair work, order parts for vehicle repair, drop off vehicle for necessary repairs, technician disassembles vehicle, diagnose any hidden or additional damage, repair, paint, reassemble, system checks, final clean up, and customer pick-up.