Frequently Asked Questions

Below we have answered some of the most frequently asked questions by our clients; however, if you still have questions about something not addressed below, let us know.  If we do not have the answer for you, we will work to find it!

How long will it take if I stop by to get an estimate?

Generally, we are able to make a thorough assessment of damages done to your vehicle in about 5-10 minutes.  After writing the estimate, you may choose to wait for the formal print out which typically takes an additional 10-15 minutes, or if you prefer we can print it out to be picked up later, emailed, or faxed to you.  

Can I get an estimate over the phone or through email?

To most accurately give you an estimate, it is necessary for us to see the vehicle needing repaired.  Pictures can give a misconception of the extent of the damage and we want to be as accurate as possible from the start.

What are the steps of the repair process?

Typically the repair process goes as follows: estimate, schedule for repair work, order parts for vehicle repair, drop off vehicle for necessary repairs, technician disassembles vehicle, diagnose any hidden or additional damage, repair, paint, reassemble, system checks, final clean up, and customer pick-up.

What forms of payment do you accept?

We accept cash, personal checks, debit cards, and  Discover, Visa, Mastercard, and American Express credit cards.

How long will my vehicle need to stay at the shop for repairs?

Time needed for vehicle repairs will vary depending on the amount of labor and paint hours necessary as well as replacement part availability.

What if I cannot drop my car off for repair during your business hours?

No worries.  You can drop your vehicle off after hours or even on the weekend.  Simply leave your vehicle on our car lot and drop the keys in our drop box located on the shop door.

Are you able to match my paint color?

Absolutely. We use a computerized system which allows us to get an exact match to your vehicle’s assigned paint code.  In addition, Phil has completed multiple color shading seminars.The paint job is what ties all repairs together, so we strive for paint accuracy and flawlessness.

What do I do if I have been in an accident?

First move your vehicle to a safe location and then check to see if anyone is hurt.  Call 911 if medical attention is needed.  If not, contact the police to get a police report if there are other vehicles involved.  A police report will often decipher who is at fault and which insurance company will be held responsible for paying for damages. Depending on the extent of the damage, you may want to get an estimate before filing a claim.  If the damage is extensive and will not be covered out-of-pocket, you can contact your insurance company to file a claim.

When I file an insurance claim, do I have any say so in who makes the repair to my vehicle?

You have complete authority over who you choose to repair your vehicle.  Sometimes insurance companies “recommend” one shop over others, but ultimately you have the final decision.

What can I do about transportation while my car is in the shop?

If you need a ride home or to work after dropping your car off, we are happy to accommodate free of charge.  We can also make arrangements to return your vehicle to you if necessary.  If you are in need of your own transportation while your vehicle is being worked on, we have partnered with Enterprise and can make arrangements for you.

Are the repairs made on my vehicle covered by a warranty?

In almost all cases, yes. Our lifetime warranty covers our repairs for as long as you own the vehicle; however, if you choose to have your vehicle repaired on an instance when we recommend the part should be replaced, we cannot offer this warranty. Also, any repair involving rust is not covered by the lifetime warranty.

If I make a claim on my accident, will my insurance rate go up?

For the most accurate answer to this question, we encourage you to contact your insurance provider.  Generally, at-fault collision accidents will raise your rates a small percentage while comprehensive claims do not affect your rates.